Frequently asked questions
General information about products, orders, delivery, returns, payments and customer support.
Products and ordering
Where can I find product specifications?
Available dimensions, materials, capacity, voltage, battery details, package contents and other product-specific information are shown on the relevant product page.
How do I know what is included?
The package contents stated on the selected product or variation page apply. Accessories shown only for illustration are not included unless specifically listed.
Can product colors or dimensions vary?
Screen settings, lighting and normal manufacturing tolerances may create small differences. Review the stated specifications and measurement notes before ordering.
Can I change or cancel an order?
Contact support as soon as possible. Changes or cancellation are only possible before the order enters fulfilment. Once fulfilment or shipping begins, the standard return process may apply.
What currency is used?
The store currency is EUR. The final order total, shipping charge and applicable taxes are displayed before order confirmation.
Shipping and delivery
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation. Processing time is separate from carrier transit time.
How long does delivery take?
The current general estimate is 5–12 business days after dispatch. Actual delivery may vary by destination, carrier operations, customs processing, weather or high-volume periods.
Will I receive tracking information?
When tracking is available, it is normally sent to the email address used for the order after the parcel is handed to the carrier.
What happens if I entered the wrong address?
Contact support immediately. Address changes cannot be guaranteed after fulfilment begins. Additional shipping charges may apply if a parcel must be resent.
What should I do if tracking stops updating?
Allow reasonable carrier processing time, then contact support with the order number and tracking number. We will review the available shipment information.
Returns and refunds
How do I request a return?
Contact support within 30 days after delivery. Provide the order number, product name, reason for return and clear photos where relevant.
What condition must a returned item be in?
Unless the item is defective or incorrect, it should be returned unused, complete, safely packaged and with the included accessories and documentation.
What if an item arrives damaged or incorrect?
Contact support promptly with photos of the item, packaging and shipping label. Do not discard packaging until the case has been reviewed.
When will I receive a refund?
Approved refunds are normally issued within 5–10 business days after approval. Banks and payment providers may require additional time to display the funds.
Do you offer direct exchanges?
Availability-based exchanges may not always be possible. Support may arrange a return and replacement order or another appropriate resolution.
Support and account information
How can I contact customer support?
Use the Contact Us page, email 1137503505qq@gmail.com or call +33 745992877 during published support hours.
How quickly will support respond?
The normal response target is within 1–2 business days during Monday–Friday, 09:00–18:00 CET. Complex delivery or payment investigations may require additional time.
What information should I include?
Include the product name or order number, checkout email, a clear description of the issue and relevant images or tracking details.
How is my contact information used?
Information submitted to support is used to verify the request, communicate with you, resolve the issue and maintain appropriate transaction records as described in the Privacy Policy.
Still need help?
Send a product link or order number with a clear description of the question.
